Contact & Support
24/7 assistance for all your Abacus Market needs
Our Support Commitment
Abacus Market’s global support team, expanded in 2025, is available 24/7 to assist users in over 30 countries. Whether you’re facing account issues, transaction disputes, or general inquiries, we aim to resolve your concerns within 12 hours via our onion portal.
Our multilingual team (English, French, German, Spanish) ensures clear communication, and our ticketing system prioritizes urgent issues for rapid resolution.
How to Contact Support
To get help, follow these steps:
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Log In
Access your account via our onion link using the Tor Browser.
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Submit a Ticket
Go to the “Support” section and create a ticket. Include your username, issue details, and any relevant evidence (e.g., transaction IDs, screenshots).
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Use PGP
Encrypt sensitive information with PGP to protect your privacy. See our Cryptocurrency Guide for PGP setup.
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Track Your Ticket
Monitor your ticket status in the “Support” dashboard. You’ll receive updates via encrypted messages.
For urgent issues, mark your ticket as “High Priority” to expedite review.
Common Support Requests
| Issue | Resolution Process |
|---|---|
| Account Recovery | Provide your mnemonic phrase and verify via PGP. Resolved within 24 hours. |
| Deposit Not Showing | Submit transaction ID; we verify blockchain records. Typically resolved in 12 hours. |
| Dispute Assistance | Escalate to a moderator via ticket. See Dispute Resolution. |
| Vendor Complaint | Provide evidence; we investigate and may penalize the vendor. Resolved in 48 hours. |
Frequently Asked Questions
Check these common queries before submitting a ticket:
Use your mnemonic phrase and submit a ticket with a PGP-signed message. We’ll guide you through recovery within 24 hours.
Wait for 2 (BTC), 10 (XMR), or 12 (ETH) confirmations. If still missing, submit a ticket with the transaction ID.
Submit a ticket with evidence (screenshots, messages). We investigate and may ban the vendor.
Usernames are fixed for security. Contact support to discuss options, but changes are rare.
Use your mnemonic phrase to reset your PIN via the account recovery process.
Escalating Issues
If your issue isn’t resolved satisfactorily, escalate it by replying to your ticket or creating a new one marked “Escalation.” A senior moderator will review within 24 hours. Provide all prior correspondence and additional evidence for a thorough reassessment.
We maintain detailed logs of all support interactions to ensure accountability and continuous improvement.
Why Choose Abacus Support?
Our support team is dedicated to your success on Abacus Market. With 99.9% ticket resolution satisfaction and a global presence, we’re here to help you navigate the darknet safely. From account recovery to dispute assistance, we prioritize your needs.
Join our forum for community support or contact us directly for personalized help.